Agent Guide | Short Term Care
ManhattanLife
Policy Issue Guidelines The policy issued is specific to where the application is signed. Laws, limitations and regulations may apply and vary by state. Multiple Policies An individual can only have one ManhattanLife Short-Term Care insurance policy in place at any given time. Replacements A replacement takes place when an applicant wishes to exchange an existing ManhattanLife Short-Term Care policy for any ManhattanLife company Short-Term Care policy of lesser or greater value, or a policy with an external company. Internal replacements with a benefit increase require a newly completed application and will be subject to full underwriting. For internal replacements, we will use the same underwriting criteria; however, we will also use our claims database to assist in determining the risk of an applicant. Benefit decrease do not require an application and can be done at any time with submission of the request in writing. Benefit decreases do not require a new application and can be done at any time via a written request. Underwriting The goal of ManhattanLife and group of companies is to issue insurance policies as quickly and efficiently as possible, while ensuring proper evaluation of each risk. To accomplish this goal, writing agents may be contacted via email to advise him/her of any problem(s) with an application. Complete applications will be reviewed and processed within 48-72 hours. It is very important to ensure the entire application is filled out completely, including all health questions. This greatly helps reduce processing timeframes. If you (agent) or insured are unsure about past medical conditions, impairments, or terminology, please provide any additional comments that could provide additional insight to our underwriters.
AGT-STC 0525
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