Agent Guide | Short Term Care
ManhattanLife
Endorsements An Endorsement to the application will be generated for the following reasons: • Any question left blank or answered incorrectly (as determined by a telephone interview). • An error or unclear answer for the plan selection and/or underwriting risk classification. • An error or unclear answer for the date of birth, sex, and/or address. • An error or unclear answer for the modal premium. Withdrawn/Not Taken An application that has not completed the underwriting process or has not been issued can be withdrawn by contacting ManhattanLife. If an applicant wishes to no longer be covered under an issued policy, they can return the insurance policy in the form of a signed letter or other signed document, therein indicating they do not wish to keep the policy. An applicant with a withdrawn insurance policy should be encouraged to return the insurance policy. To receive a full refund of the premium, the request to not take the insurance policy must either be post-marked (if sent via mail) or received by the company (if faxed) within the 30-day free look window. Once the original premium check has been cleared by the bank, a full refund of the premium will be issued. If the applicant requests the refund prior to that, the applicant’s financial institution will be contacted to verify the check has cleared. The refund check and a letter confirming the insurance policy was terminated will be mailed to
the applicant. A copy of the letter will also be mailed to the writing agent. **Any commissions paid to the writing agent(s) will be reversed.
19
AGT-STC 0525
Made with FlippingBook. PDF to flipbook with ease