Agent Guide | Short Term Care
ManhattanLife
Table of Contents Base Plan Highlights & Optional Benefits...........................................6 Availability.......................................................................................6 Base Plan Highlights.......................................................................6 Optional Benefits.............................................................................6 Product Availability Map.....................................................................7 Application Fee & Spousal Discount..................................................7 Submitting Paper Applications...........................................................8 Easy Upload Feature..........................................................................8 Required Forms..................................................................................8 Required Application Information......................................................9 Top Reasons for Application Delays...................................................9 Policy Issue Guidelines.......................................................................10 Underwriting.......................................................................................10 Pre-Determination Request.............................................................11 Health Questions.............................................................................11 Telephone Interviews......................................................................11 Pharmaceutical Information............................................................11 Medications/Therapeutic Use Reference..........................................12 Situations Requiring a New Application.............................................17 Eligibility Questions............................................................................17 Application Status..............................................................................18 Appealing a Declined Application.......................................................18 Application Status Codes...................................................................18 Application Assistance.......................................................................18 Endorsements. ...................................................................................19 Withdrawn/Not Taken........................................................................19 Methods of Payment..........................................................................20 Bank Draft.......................................................................................20 Direct Bill.........................................................................................20 Forms of Payment Not Accepted....................................................20 Claims.................................................................................................20 Restoration of Benefits...................................................................20 Contact Us..........................................................................................21 ManhattanLife Marketing Department...............................................21 Fax Numbers......................................................................................21
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AGT-STC 0525
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