Agent Guide | Short Term Care
ManhattanLife
Table of Contents Base Plan Highlights & Optional Benefits...........................................6 Availability.......................................................................................6 Base Plan Highlights.......................................................................6 Optional Benefits.............................................................................6 Product Availability Map.....................................................................7 Application Fee & Rates.....................................................................7 Submitting Paper Applications...........................................................8 Easy Upload Feature..........................................................................8 Required Forms..................................................................................8 Required Application Information......................................................9 Top Reasons for Application Delays...................................................9 Bank Draft Authorization Form...........................................................10 Policy Issue Guidelines.......................................................................11 Underwriting.......................................................................................11 Health Questions.............................................................................12 Telephone Interviews......................................................................12 Pharmaceutical Information............................................................12 Medications/Therapeutic Use Reference..........................................13 Situations Requiring a New Application.............................................19 Eligibility Questions............................................................................19 Ineligible Conditions........................................................................19 Application Status..............................................................................20 Declined Appeals................................................................................20 Application Status Codes...................................................................20 Application Assistance.......................................................................20 Amendments/Endorsements.............................................................21 Withdrawn Policies.............................................................................21 Methods of Payment..........................................................................21 Bank Draft.......................................................................................22 Direct Bill.........................................................................................22 Forms of Payment Not Acceptable.................................................22 Claims.................................................................................................22 Restoration of Benefits...................................................................22 Contact Us..........................................................................................23 ManhattanLife Marketing Department...............................................23 Fax Numbers......................................................................................23
5
AGT-STC 0125
Made with FlippingBook. PDF to flipbook with ease