Meet Naseem Ahamad — Our Golden Key to the City Chief Concierge, Storyteller, Experience-Maker
With a twinkle in his eye and a golden key on his lapel, Naseem Ahamad , our Chief Concierge , is the heart of seamless guest experiences at Shangri-La Bengaluru . A proud member of the prestigious Les Clefs d’Or India , Naseem brings more than a decade of hospitality magic to every check-in, query and journey. To him, being a concierge is like being a magician, no request is too small, and no dream is too grand. Whether it’s a last- minute dinner at a hidden gem, a curated walking tour of Bengaluru’s art scene, or a cross-border shopping itinerary, Naseem makes the impossible, possible. What sets Naseem apart isn’t just his impeccable professionalism, but the warmth and intuition he brings to each interaction. He remembers returning guests by name, knows the perfect hidden café for every mood, and delights in crafting bespoke moments that guests carry home as treasured memories.
From airport greetings to anniversary surprises, Naseem’s personal touch turns every stay into a story worth telling. At Shangri-La Bengaluru , he isn’t just our Chief Concierge — he’s the city’s best-kept secret.
His deep local knowledge, vast global network and passion for personalised service have earned him not just accolades, but affection from guests around the world. He’s often the invisible hand behind dream proposals, birthday celebrations on private rooftops or rare tickets to sold-out shows.
For Naseem, every guest is a new story waiting to unfold. And with each stay, he adds a little more sparkle to the Shangri-La experience — one thoughtful gesture at a time.
Need a plan, a surprise, or simply a great story to take home? Naseem is your man. Find him in the lobby, and you might just find your next adventure.
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