COMPLAINTS PERFORMANCE AND SERVICE IMPROVEMENT REPORT
2. Our work with the Housing Ombudsman
We work closely with the Housing Ombudsman. In accordance with section 8.1.(c) of the Code this section examines incidents of non-compliance with the Ombudsman and explains more about the Anchor cases that have been adjudicated upon by the Ombudsman (determinations), their findings and what we have done as a result. Trends in the sector Over the past year the Ombudsman has seen a sharp increase, across all landlords who are members of the scheme, in the number of severe maladministration findings - these are the most serious type of findings the Housing Ombudsman can make.
Down 20% no maladministration findings
Up 323% severe maladministration findings
Up 40% maladministration findings
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