COMPLAINTS PERFORMANCE AND SERVICE IMPROVEMENT REPORT
4. The annual self- assessment against the Housing Ombudsman Complaint Code and report from the governing body In March 2024, we carried out our self-assessment against the Housing Ombudsman Code (launched February 2024). This self-assessment is published on our website and due to the size of the document we have added a link to where this can be found below. Our self-assessment is presented here in accordance with section 8.1. (a) of the Code: Anchor’s Self-Assessment - June 2024 (either click on the link or go to: www.anchor.org.uk and search ‘complaints’). Below is the response to this Report from the Service Quality Committee (our Governing Body): “On behalf of Anchor’s Board, the Service Quality Committee have considered our inaugural Complaints service performance and improvement plan. “Whilst we strive to provide high quality accommodation and services to our residents, its is important that when we get something wrong, we act quickly to remedy our failings and learn lessons, so we become a better landlord. ” We are pleased to endorse the progress that we have made in the last 12 months in dealing with and learning from the insight provided by our customers who have had cause to complain.”
22
Made with FlippingBook - PDF hosting