COMPLAINTS PERFORMANCE AND SERVICE IMPROVEMENT REPORT
Contents
Section One - Our performance
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A qualitive and quantitative analysis of our complaint handling over the past year Section Two - Our work with the Housing Ombudsman A summary of the cases reviewed by the Housing Ombudsman Section Three - Learning from complaints A summary of where we have made changes, improvements, our complaints transformation work and the Customer Relationship Management System Section Four - The annual self-assessment against the Housing Ombudsman Code and the report from our governing body
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