Digital Print Ink - August 2019

AUGUST 2019

DIGITALPRINTINK.NET 40 YEARS AND COUNTING WORKING FOR YOU A fter decades spent in corporate America, I’m not a big fan of mission statements. When deployed correctly, I believe these statements do have the power Our implementation of this goal has helped us create a work environment where our employees feel empowered to help our customers. They are confident in the work they do,

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DPI’s Mission to Help Every Customer

to bind the company around core goals and beliefs. Unfortunately, too many corporations and small businesses lose sight of their original mission when the daily tasks take over. That’s why DPI adheres to one simple goal every day. When our customers finish their service with us, we want them to say, “Wow, I’m better after having that experience.” That’s it. That’s all we care about. As long as our customers feel like the return on their investment and their time was well spent with us, we have accomplished what we set out to do as a company. We know that our customers pay for our vacations, children’s college tuition, home repairs, and daily living. Without our customers, we wouldn’t be able to afford the lives that we have, and every day, we are thankful to have that opportunity. Every morning at DPI, we meet to discuss our work for the upcoming day to make sure our team is connected and cohesive. At these meetings, we read customer surveys and share our customer responses with our entire team. This is the best way for us to monitor our goal of exceeding expectations and ensuring customers leave us feeling like they were better served by us than they were before. “When our customers finish their service with us, we want them to say, ‘Wow, I’m better after having that experience.’”

and we give them the tools to do a wonderful job. We always take the time to put ourselves in our customers’ shoes to understand why they are struggling to respond to us or why we may be missing the mark on their project. We go those extra miles because we understand that we can make a customer’s situation better if we take the time to see it from their point of view.

Every day, DPI employees collaborate to give customers the best experience they can.

417.881.5309 We love hearing the stories of how we made our customers say, “Wow.” It motivates us to continue to improve. Thank you for your trust in us and for allowing us to work with your business. Without you, we wouldn’t have the lives we love, and for that, we will always be grateful. –Steve Counts 1 When we ask customers to rate our work, this produces more stellar reviews than not. It might sound arrogant, but our employees have grown accustomed to the glowing reviews our customers leave for them. When we do make a mistake, we spend time talking to the customer about how we could have improved their experience, what we should do differently next time, and ways we can improve the situation for them. I am so proud of the employees we have at DPI. I know I have employees that I can count on to get their work done in a timely, quality fashion without having to check up on them or monitor their progress. They make this experience a positive one for the customer by guiding them and communicating with them on a daily basis and throughout every step in the process.

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