authorised levels following company procedures • Report as required on financial performance (income and expenditure), operational performance and service delivery performance Client Liaison • Undertake and manage liaison and performance monitoring between the University and UPP • Maintain on-going and effective working relationships with the university staff, student residents and student bodies Service Delivery and Quality Control • Monitor the quality of service delivery ensuring that service delivery levels meet the Service Level Agreements, high levels of customer satisfaction are delivered and there is continuous improvement of the service • Work with the Business Development team to ensure that the core UPP brand is communicated effectively • Liaise with the university client, student bodies (e.g. student union) and individual students over complaints and matters covering all aspects of the accommodation • Monitor the quality and cost effectiveness of suppliers and services for the site Other • Take part in an on-call rota and be part of the management escalation procedure • Other duties as commensurate with the post • Willing and able to travel to other UPP sites and/or Head Office, if required
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