POLICIES
Team Member Complaint Procedure (Open Door Policy) All Team Members should help to assure that the Company avoids any form of unlawful or inappropriate conduct. If you feel that you have experienced or witnessed (1) harassment, (2) discrimination, (3) improper denial of a request for accommodation, (4) denial of requested leave under the FMLA, ADA, or otherwise, (5) retaliation, (6) violation of any policy of the Company or policy in this Team Member Handbook, (7) failure to pay overtime or other violation of the FLSA or wage payment laws, or (8) other unlawful or inappropriate conduct by anyone, including Team Members, supervisors, co-workers, contractors, subcontractors, vendors, clients, visitors, Guests, or agents, you are to notify immediately (preferably in writing within 24 hours) a Company Human Resources Manager. The current name, address, email address and telephone number for your Human Resources Manager is posted on the Company web portal, Dayforce, and will be provided to you at orientation. If you are not contacted promptly about your complaint or are not satisfied with the response, you are to file it in writing with the Senior Vice President – Human Resources, whose address is 2905 Premiere Parkway, Suite 300, Duluth, GA 30097, and also send notification of your complaint in writing to our Chief Legal Officer, whose address is 2905 Premiere Parkway, Suite 300, Duluth, GA 30097. If you are not comfortable discussing the matter with your Human Resources Manager, you are to file your complaint directly with the Senior Vice President of Human Resources. We prohibit unlawful retaliation against anyone who has made a complaint or provides information related to a complaint. We will undertake an objective and appropriate review of any complaint and expect all Team Members to fully cooperate with internal investigations that may be initiated by the Company to examine any perceived violation of Company policy or procedure or any other matter. To the extent practicable and appropriate, we will keep any complaint and the terms of its resolution confidential. We will take corrective action as we determine is appropriate, including such discipline, up to and including immediate termination of employment. Where possible, we will undertake corrective action to stop inappropriate conduct before it rises to the level of an unlawful action. You will be notified as to the outcome of your complaint. If you have any questions about the status of your complaint, you should contact your Human Resources Manager. The Company also provides a Confidential Reporting Hotline number/website that is staffed 24 hours a day – LIGHTHOUSE at 1.855.222.1904/www.lighthouse-services. com/AsburyAuto to report complaints of unlawful behavior in the workplace anonymously, but it is important for Team Members to understand that the presence of this hotline does not relieve Team Members of the obligation to report complaints in accordance with the protocol identified in the Team Member Complaint Procedure, particularly for claims of harassment/ hostile work environment. You can leave your name or report anonymously.
68 No policy should be construed to confer any express or implied contractual relationship or rights to any Team Member. The Company reserves the right to modify any policy as necessary, in its sole discretion, to the extent permitted by law. Violation of any Company policies or procedures can result in disciplinary action up to and including termination of employment. If you have any questions about this handbook or Company policies, please feel free to discuss with your Manager or HR.
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