POLICIES
78 No policy should be construed to confer any express or implied contractual relationship or rights to any Team Member. The Company reserves the right to modify any policy as necessary, in its sole discretion, to the extent permitted by law. Violation of any Company policies or procedures can result in disciplinary action up to and including termination of employment. If you have any questions about this handbook or Company policies, please feel free to discuss with your Manager or HR. The following rules apply to wholesaling vehicles subject to an open recall: 1. Follow OEM directives. Some OEMs do not allow recalled vehicles to be wholesaled. 2. Disclose open recalls to the wholesale buyer in two ways. First, place a placard in the windshield stating that the vehicle has an open recall. Second, indicate that the vehicle has an open recall in the comments section of the auction notes. 8. In the event that you deliver a preowned vehicle with an unrepaired open recall, the Guest must acknowledge all open recalls by signing the CarFax. If the CarFax does not identify the recall, you must provide the Guest with a safercars.gov print out, or the OEM bulletin describing the recall. Always disclose open recalls to a Guest prior to completing the sale; that is, prior to contracting the Guest. There are no exceptions to these procedures. Operation of Guest Vehicle Team Members are responsible for the care and treatment of Guest vehicles on Company property. • Do not play the radio or change the radio station except to repair it. • Do not smoke or eat in a Guest’s vehicle at any time. • Do not drive the vehicle for personal business of any kind, and if you must drive the vehicle while servicing it, do not carry any passengers. • Do not remove any Guest property from the vehicle. • If what appears to be an illegal substance is found, call the authorities. In the event that a client’s child safety seat must be removed by a Team Member, the following procedure must be strictly adhered to: 1. Communicate to the Guest that the labor operation we are about to perform involves the removal oftheir child safety seat and that our policy prohibits the reinstallation of this safety device by anyone other than the owner of the vehicle 2. Only proceed with the labor operation AFTER the Guest agrees to our policy and grants us the permission to remove their child’s safety seat 3. Once the labor operation requiring the removal of the safety seat has been performed, replace the safety seat UPSIDE DOWN in the same vehicle seat it was removed from; this will prevent the Guest from assuming that the device has been fully and properly reinstalled and ready for the safe occupation of a child. 1. Never retail a new vehicle that is subject to an unrepaired recall. Do not deliver a recalled new vehicle to a Guest, and do not report a recalled new vehicle as sold to the OEM (sometimes called “punching” or “RDRing”) until all recalls are repaired. 2. Never certify a preowned vehicle that is subject to an unrepaired recall. 3. Never retail a new or preowned vehicle that is subject to a stop sale. 4. Off-lease purchases: You must repair the recall if possible. Otherwise, consult your OEM’s policy. If the OEM allows the sale, remember to disclose the recall to the Guest through the CarFax. 5. For all other retail sales, safety recalls should be repaired where practical. 6. All preowned Guests must sign the Used Car Buyers Guide. This is an important form that advises Guests how to obtain updated recall information about their vehicles. 7. For all preowned vehicle sales, you must provide the Guest with an up-to-date CarFax report prior to the purchase. Have the Guest sign a copy of the CarFax report to retain in the deal jacket. Recalls and Stop Sales Program Sales The following recall rules apply to all retail sales and leases.
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