2025 Crown Team Member Handbook

WHO TO CALL

Potential Situations and Who to Contact. Please reference the ‘who to call’ information above

to find the contact information for each role.

Situation

Who to Contact HR Director or HR Manager

Related Actions to Take

Human Resource Issue

Discuss termination with HR PRIOR to terminating an employee.

Employee Involved in an Accident on the Job Property Damage ( fire, flood, window breakage, etc.)

HR Manager Risk Manager

Notify emergency personnel if needed, report to Risk & HR, and employee must take a drug test ASAP.

Regional VP Director Construction/Facilities Director - Risk

Contact identified personnel.

News Crew Shows up & Wants to Interview You

Regional VP PR & Comm. Manager Chief Compliance Officer SVP/Legal Counsel Regional VP Director - Risk Asst. General Counsel

Refer all questions to Morgan Irwin, Kelly Baker, and George Villasana.

Customer Injures Themselves on Company Property (slip & fall, etc.)

Customer to provide a written statement and verify reporting to Liberty Mutual.

Belligerent Customer that Refuses to Leave

Regional VP Risk Police – as needed

Contact identified personnel.

Theft of Property

Regional VP Director Construction/Facilities Risk Manager

Contact identified personnel and get a police report.

Red Flag Violations: identity theft

Regional VP Chief Compliance Officer DSC Manager-Investigation

In the case of potential identity theft, contact your RVP, Kelly Baker, and Greg Wiley.

Qlik Sense

Director of Financial Systems

Contact Lindsay Parks | 937-626-5631 | lrparks@asburyauto.com

Eleads

Elead Rep

Please contact IT Helpdesk with questions.

V Auto

V Auto Rep:

Please contact IT Helpdesk with questions.

Pay Plan Questions

Supervisor Pay Plans

To have new pay plans created.

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