Hybrid Mail User Guide

Data can be processed on a number of mirrored systems within our production facility. Back up of software scripts and data is undertaken daily and copies are held off site on encrypted drives. Base stock Agreed minimum levels of stock is held at our production facility. A quantity of base stock can be held off-site at Customer’s warehouse or at CMCS. In addition our production facility has 6 printing presses capable of producing base stock within 24 hours in the event of machine failure. Laser printing and personalisation Our production facility has 4 high speed Xerox printers with identical postscript systems capable of printing from the customer’s printing scripts. The maintenance agreement with Xerox is based on a maximum 4 hour response time. For shorter run work, 2 Troy APACS approved printers are on site. Disaster recovery Our production facility has an agreement with Critical Mail Continuity Services Ltd (CMCS) based in Droitwich to provide disaster recovery to its customers.

The set up for a customer at CMCS would include the following:

• Communication links with the customer (FTP/email/telephone) • Back up software scripts • Generic supply of base stock • Xerox digital printers

• Numerous Inserting machines • Stitching and binding equipment

When required, our key staff would operate from CMCS and assist CMCS staff to produce the customer’s requirements.

The cost of this service would be charged separately and subject to a 3 year agreement.

Any charge for Disaster Recovery includes the following:

• Holding of data programmes off-site • Holding of base stock off-site • Quarterly test run at off-site location • Ability to invoke the service if we are unable to operate from our production facility

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