Activity No. 6: 15 minutes.
How do we demonstrate Shangri-La’s Luxury?
In your group table,
1. You are going to be allocated a particular guest.
2. Listen to what the guest says by scanning the QR Code
3. Design the perfect Shangri-La Luxury experience for your guest based on what you heard, but elevating the brand. – Apply the Model.
4. Be ready to present
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