MAKE OUR HOUSE YOUR HOME
Your Customer Journey with Shropshire Homes
When you buy from Shropshire Homes you will receive quality, character and efficiency from a dedicated and experienced team, focused on delivering your dream home. From our office and construction teams providing superior specifications in our finished product, to our sales team who will be on hand whenever you need, all driven by our ultimate aim to guide and support you through your journey of making one of our new houses your perfect home. At Shropshire Homes, we have an eight-step customer journey which gives you a clear and concise overview of your new homes experience with us. Our homes already come with high specifications, but for those who are looking to add the little extras, we have an extensive Personal Touches Brochure.
Step 3: Finishes and options Choose your personal touches and make our house your home.
Step 1: Choosing your new home Visit our Sales Centres to get all the information you need to choose your dream home.
Step 4: Meet the team
Step 2: Reserving your dream home Sit down with your Sales Executive and complete your reservation process.
Meet with our expert Site Manager and Sales Executive to discuss the finer details and answer further questions you may have.
Step 7: Handover day
Step 5: Keeping you up-to-date Throughout your journey, you will receive regular contact and updates from your Sales Executive.
On handover day, a member of our team will meet you at your new home to assist.
Step 6: Pre-handover demonstration Close to completion, you will be invited to a pre-handover demonstration with a member of our Quality team.
Step 8: Post-handover
Your Sales Executive and a member of our build team will check in with you soon after you have moved in and our Customer Care team will be in contact a couple of weeks later.
Please ask your Sales Executive for further details on your customer journey.
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