GIVING HOPE TO NEW PATIENTS
My Work as Our New Patient Coordinator
Too often, patients put off coming to the dentist — some from fear of dentistry itself, some from bad past experiences, and some even for fear of being judged or lectured to. As a new patient coordinator, my favorite aspect of my job
the dental field, one that transforms the entire experience of going to the dentist from something most people dread to an appointment they actually look forward to.
is giving hope back to patients who often feel helpless when it comes to their teeth. At Jones Smiles, we do things a little differently. In 2013, I was hired on as the new patient coordinator to welcome incoming patients to their new dental home. After 18 years of practicing
I have also learned that people have some incredible stories to tell, and, typically, they have terrifying past experiences. I’m lucky in that so much of my job is genuinely listening to people completely without judgment. There are two promises I always give to each new patient I see: First, I promise that we will come up with a treatment plan that will fully meet their needs in the best way possible. And second, we will give them hope again. Too many people avoid the dentist to the point where they won’t even smile anymore. They live with shame and embarrassment for fear of being judged. I feel privileged to be able to give them back
“There are two promises I always give to each new patient I see: First, I promise that we will come up with a treatment plan that will fully meet their needs in the best way possible. And second, we will give them hope again.”
as a traditional dental hygienist, I was very
excited to transition into a new position that goes beyond cleaning teeth and lets me connect with patients. Instead of hurrying new patients through the process, I allocate a lot of time to really sit down with them to learn their story, their expectations, and their needs. It’s a totally unique position in
confidence and make them love their smile again for the first time in years. It is truly an honor to meet each and every new patient that walks through our doors at Jones Smiles.
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