ORDERING SUPPLIES For your convenience, you can place an supply order (supplies include, but are not limited to snapdown lid specimen cups, specimen bags, shipping materials, and requisition forms) by phone, fax, via email, or by contacting your DRUGSCAN ® account executive.
Responsive Toxicology At DRUGSCAN ® , our mission is to keep everyone in the patient care continuum safe and compliant with all regulations; providing clients with advanced technology, accurate results, and superior customer service. TABLE OF CONTENTS Ordering Supplies ......................................................................... 3 Toxicology Monitoring Supply Order Form ........................................ 4 Specimen Collection and Shipping Information ............................ 5 Completing the Requisition ........................................................... 6-7 Electronic Requisitions ..................................................................... 8 Urine Specimen Collection and Handling ......................................... 9 Oral Fluid Specimen Collection and Handling ................................ 10 Blood Specimen Collection and Handling ..................................... 11 Packaging and Shipping Specimens ............................................... 12 Viewing Reports Online ......................................................... 13-16 Interpreting the Patient Report ............................................. 17-25 Billing Information ..................................................................... 26 Letters ........................................................................................ 26-29 Most Common Toxicology ICD-10 Codes ................................... 30-31 Missing Information and Required Fields ................................. 32-34 Insurance Submission and Required Fields .............................. 35-36 Excessive Testing Policies ......................................................... 37-42 Billing and Reimbursement FAQ’s ............................................. 43-44 Clinical Information .................................................................... 45 Test Offerings ............................................................................. 46-48 Urine Test Guide ........................................................................ 49-55 Oral Fluid Drug Reference Chart ............................................... 56-57 Advanced Testing Options .......................................................... 58-59 Drug Pathways .......................................................................... 60-61 Compliance Documents ......................................................... 62-63 DRUGSCAN ® eReq Quick Reference Guide ............................. 64-66
Order By Phone: 800.235.4890 Order By Fax: 888.488.8874 Order By Email: customerservice @ DRUGSCAN.com
Please Note: Unless another method is requested and approved, all supplies will be sent via ground shipping.
DRUGSCAN® account executive contact information:
Point of Care Testing Cups: POCT cups should be ordered through your regular vendor.
Thank you for partnering with DRUGSCAN®; customer satisfaction is our priority!
3 800.235.4890 | drugscan.com | customerservice @ DRUGSCAN.com
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