Customer Service, The Driving Force Behind Fixed Right Automotive Warren Silverthorn has been the owner/operator of Fixed Right Automotive for almost three decades, recently chosen as St. Thomas’ favourite automotive repair and service business. Established in September 1996, Fixed Right Automotive started as a modest 5-bay independent repair facility focused on delivering top-notch service. Since then, Warren and his team have grown the business to include 7-bays located at 165 Edward Street, offering excellent customer service paired with cutting-edge equipment and technology. Warren’s journey into entrepreneurship stemmed from a desire to revolutionize the automotive repair experience. “I thought I could operate a business better than places I had worked,” Warren recalls. “I wanted to control repair quality and the customer experience.” What sets Fixed Right Automotive apart is their unwavering commitment to excellence. “Fixed Right the First Time,” Warren emphasizes, echoing the mantra that defines their approach. But it’s not just about technical know-how; it’s the cohesive team, the focus on customer service, and the personal touch that truly distinguishes them. Warren is proudest when he talks about his team: “Long-term, highly skilled technicians with shared values of honesty and integrity. We work together to solve problems and build personal customer relationships.” SAUSAGE BACON DELUXE What drives Warren’s passion for the job? “I love to help people,” he says with sincerity. From diagnosing intricate issues to providing friendly, efficient service, Warren finds fulfillment in ensuring customer satisfaction. “Car repairs aren’t enjoyable expenses for folks, so making them happy means a lot,” he adds. “And it’s rewarding to give back to the community.”
Behind the scenes, Fixed Right Automotive holds a surprising secret: their extensive customer base spans nearly every street in St. Thomas, a testament to their widespread trust and reliability. Receiving the title of St. Thomas’ Favourite Automotive Repair & Service is a humbling accolade for Warren. “Having customers tell you who they selected speaks volumes,” he remarks. “It’s a recognition of our daily dedication to excellence.” In acknowledging this honour, Warren extends his gratitude to the pillars of support that have sustained Fixed Right Automotive throughout the years: loyal customers, dedicated staff, mentors, industry associations, and, notably, his family. As Fixed Right Automotive closes in on 28 years in business, Warren reminds us that his customers are the key to his business. “Listen to their needs and address their primary concern, then explain other issues identified during the inspection and, of course, regular recommended maintenance.” A customer whose car is on the road is a happy customer! See for yourself why Fixed Right Automotive was selected as St. Thomas’ favourite by booking your next service with them at 519-633-1633. Get involved! Like us on Facebook! Hometown St. Thomas • November 2023 • Page 15 Hometown St. Thomas • June 2024 • Page 1063 TALBOT STREET, ST. THOMAS ©2024 Quality Is Our Recipe, LLC OPEN 23 HRS SAUSAGE BACON DELUXE NEW BREAKFAST HOURS ONLY 519-631-1919 417 Wellington St, in the Elgin Centre railwaycityhealthhut.ca ATP Lab Supreme Beef Protein Protein from beef bone broth and hydrolyzed grass-fed beef collagen. • Protects your Joints • Look Younger • Sleep Better • Supports a Healthy Immune System • Gut Health
THANK YOU!
We are honoured to have been chosen as St. Thomas’ Favourite Automotive Repair and Service. The team at Fixed Right Automotive works hard every day to deliver the best in service and reliability! Book your car’s next service with Fixed Right Automotive and let us show you.
Page 10 Hometown St. Thomas • June 2024
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