CSTYGAQ Orders Help
• Once a new order is placed through our Bedcover team, a new order number is advised which begins with CSTYG. On these orders the figures will look different, do not confirm the prices shown as this is for M B & G purposes only.
• If the customer requires an order confirmation, you must ensure you select order confirmation and not order amendment confirmation, selecting order confirmation will show the correct figures.
CSTYG orders will have an outstanding balance, this is because M B & G are required to make a payment for the order.
You will need to work out the difference if applicable and take a payment for that specific figure, do not worry if there is still an OSB showing.
By working this out you can see on the original order what value the customer has to reselect with and the the new item value.
Remember, if the customer is purchasing bedcover again, they will need to pay this.
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