Adding A Service
- Dreams services which can be added to an order are the following:
Assembly Disposal Bed Cover
AM/PM Timeslot Room Of Choice
- Please remember, any form of amendment will result in your delivery date being removed. Before going ahead with an amendment, the customer must be informed there is a risk of losing their delivery date.
1. Search for and open the customer’s order in Vision. 2. Click on VCS to open the call logs. 3. Now open VCS by selecting ‘Call Log’ and then ‘Card’. Unless no VCS logs have been created before then click Create New, then update status. 4. Select the ‘Logs’ tab from the main VCS menu.
5. Select the Log Reason a drop-down menu will appear, and you need to select Add or Remove Service. The fault (who is requesting the amendment) will be either Customer or Branch. Select the item that is closest to your amendment, for example: adding assembly you would choose the frame or adding a mattress disposal you would add the mattress.
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