Removing A Service – Post Delivery
There will be times where a service is not carried out and your customer or store will request a refund, when the order is delivered a different process needs to be followed.
This process can also be followed if the service needs to be removed but, the amendment will remove the delivery date.
By following the next few slides, you will be creating a minus balance on your order for a refund or FCR.
1. Locate and open the customer’s order through vision. 2. Enter VCS and add a new log reason for add or remove service > customer > select the service you need to refund and adding your comments. 3. Selecting contact call > exchange > SRET raised > customer – service cancellation and copying your notes.
4. Click functions and task activity.
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