Applying A Price Match
We are confident that we offer the lowest price on any bed. If the customer sees the same bed made by the same supplier in another retailer's showroom at a cheaper price, we will refund them the difference in price, plus an additional £10.00.
This excludes 'online only' retailers and outlet stores.
Our Price Match is subject to us verifying the lower price and only applies to undelivered beds and bedroom furniture for a period of 28 days after your purchase. Please note that we are unable to offer our Price Match for clearance items.
We will also Price Match ourselves if the price has gone down providing the goods have not been delivered. Once the goods have been delivered, we will no longer offer a Price Match.
If you have an Internet order (888) and they are requesting a Price Match after delivery, this is fine for you to go ahead with within the first 7 days from delivery as a gesture of goodwill, still explain this isn’t normal policy as we do not Price Match against delivered orders. If you have a Store order, requesting a Price Match within 24 hours from delivery, you can offer the difference back in vouchers, ensure you check any discounts applied to the product. E xplain this isn’t normal policy as we do not Price Match against delivered orders.
Undelivered Order
1. VCS 2. Log as Price Promise 3. Fault - Not Applicable / No Fault 4. Select the product 5. Add comments - (copy comments) 6. Activity reason - Incoming Call 7. Order Amendment 8. Order Amended 9. Add Customer Services Discount – (Paste comments) 10.Functions drop down menu 11.Task Activity 12.Click on the product 13.Click Line 14.Apply discount 15.Apply – Z11-00161 16.Type in value of price promise (plus £10 if another Retailer) 17.Click Functions drop down 18.Release 19.Make sure delivery date is booked in if it was previously or book in a date with customer if you can.
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