Locating Payment Information
** BEFORE RAISING YOUR REFUND – If the order is live, have you amended the order and created a minus balance? If the order is delivered, have you created a SRET?**
All refunds take 7-10 working days to appear in a customer's account. If you have applied a customer service discount to an SO, the refund will not process until that SO is delivered.
Where to find payment information
Here you will see the area where your customer has either paid for their order, financed their order or both. A customer can pay a deposit and pay the rest via a finance agreement.
If you click payments tab an arrow will appear, once you select this a new page will appear, and under the tender type column this will show a number, by click the number another arrow will appear, after clicking the arrow you will see a list which confirms the number in your tender type column and the method of payment.
Paid in full
Part deposit & financed
Fully financed
To locate their agreement number, go to the invoicing tab.
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