Raising A Refund
1. When raising a refund, you will need to go below whatever “Log Reason” is relevant to why you’re arranging the refund. 2. Select Raise Refund for your Action. 3. Raise Refund for your Task. 4. Your Activity Reason will be subject to why you’re arranging the refund, select the closest reason.
5. Enter a detailed comment as to why you’re arranging a refund. 6. Click Functions > Task Activity.
7. Enter your figure in the “Amount” section. 8. Enter the reason for your refund (paste your VCS notes) 9. Select “Token” for the Refund Method option as the drop down and click the down arrow, this will open your token refund.
If there is no Token available, check the locating payment information steps as the customer may have paid in cash, if this is the case you will need their BACs details.
If you are arranging a refund on an Internet order (888) there is a chance no token will be available, in this instance you would raise the refund as you would but use “Cash” in the Refund Method box due to a current glitch.
If your customer has paid by finance agreement, and you need to send a finance cost reduction (FCR).
Use the Duty Manager Form to send this request.
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