Distant Selling Regulations
ONLY FOR WEB OR TELESALES ORDERS – NOT STORE
Cancel:
• Can cancel at any stage before delivery with no charges – full refund processed. If the customer has bedding items that are shipped, apply a charges line for the amount and refund the rest. Once the bedding items have been returned the refund will be processed.
Amend:
• Can amend at any stage before delivery with no charges – full refund processed if required.
• If customer chooses more expensive products, they must pay the difference.
Returning:
• Can return products up util the 14 th day after delivery.
• This includes assembled products and used Mattresses.
• A collection fee of £49 is applied to your SRET and retained from their refund, if they are fully financed you must take payment of £49.
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