Cancelling A Store Order
A customer can cancel their order within the first 3 days of placing their order, after this they are unable. It can be a conversation of explaining you are unable to cancel their order however, what can you do to prevent a cancellation? Ask the customer what is the reason for cancelling, and if there is anything you can do to help with this. For example, if they are experiencing money worries, you can look at offering a discount as a service as goodwill. You can speak with your Team Leader or Senior to see if there is anything else you can do.
1. Open your order and VCS. 2. Select “Cancellation Request” as your Log Reason. 3. Select “Customer” as the Fault. 4. Select any product. 5. Enter your VCS notes, include what you have done to try and save the order.
6. Select “Cancellation – Full” for your Action. 7. Select “Cancel Order” for your Task. 8. Select the appropriate reason for the cancellation request. 9. Selection “Functions > Task Activity”.
10.Blue box the order. 11. Void all lines on the order via “Line”.
12.FYI if there are bedding items on the order that are shipped, which means they cannot be voided and there is a discount applied to it, you will need to add a charges line for the discounts applied.
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