12. If you have any services that displayed as “Shipped” you will need to SRET these to create your minus that matches. Click here to see how to do this. 13.Once you voided all lines from the order, your minus at the top/centre of your page should match the order value. 14.Head back to VCS and raise your refund, if this is a finance agreement head to the Duty Manager request to request the finance agreement to be cancelled and VCS that you have sent for the agreement to be cancelled.
15.If you are raising a refund as above. 16.Add Cancellation – Full for your Action. 17.Raising Cancellation Refund for your Task. 18.Relevant reason for your Activity Reason.
Once you have cancelled your order, you will need to head to your Quick Links to send a Customer Service Retention Request form.
Customer Services Retention Requests
Here is the how to guide for the Retentions form and support in the process.
Retention Microsoft Form Help.pdf
Retention Process.pdf
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