Cancelling An Internet Order (888)
Internet orders fall under a law called Distant Selling Regulations, this means because the order has been placed online, they are entitled to cancel at any point and can cancel within 14 days from delivery, even if the goods have been used.
1. Open your order and VCS. 2. Select “Cancellation Request” as your Log Reason. 3. Select “Customer” as the Fault. 4. Select any product. 5. Enter your VCS notes, include what you have done to try and save the order.
6. Select “Cancellation – Full” for your Action. 7. Select “Cancel Order” for your Task. 8. Select the appropriate reason for the cancellation request. 9. Selection “Functions > Task Activity”.
10.Blue box the order. 11. Void all lines on the order via “Line”.
12.FYI if there are bedding items on the order that are shipped, which means they cannot be voided and there is a discount applied to it, you will need to add a charges line for the discounts applied.
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