Cancelling An Internet Order – Post Delivery (888)
If your customer requests a cancellation within 14 days from delivery, then you can arrange this.
• We retain a £49 collection fee which is stated within our T&CS. • If they have paid for their order, we retain it from their refund. • If they are fully financed, the customer must pay £49.
1. Head to VCS at the bottom of the page, in the centre. 2. Create new if there are no logs already on the order. 3. Head to logs and select the log reason – cancelling request > customer > relevant product > enter your VCS notes. 4. Input the contact call > Exchange > SRET raised > customer – change of circumstances > copy your VCS notes. 5. Your screen should look like below. Head to Functions > Task Activity. This will bring you to SRET wizard.
6. Select no for bedcover/tyg claim. 7. Click ‘add items’ and select the item as shown below. 8. If the customer has bedcover on the mattress, you will need to raise this as well by entering 1 to Qty to return. 9. Select OK.
Made with FlippingBook - professional solution for displaying marketing and sales documents online