10 . You will now have some steps to go through. 11. Step 2, select incorrect goods – customer, click next step. 12. On step 4, you will leave the exchange required as no and then change the Refund request to be raised to yes. 13. Click the product line (if the customer has bedcover, you will need to select the line and go through the steps again) 14. You will now be able to Confirm & Create Documents , if this doesn’t show you have missed something. Select yes to you proceed with checking pop up.
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