15 . You will now need to go back to the customers main order and head to your customer service tab. 16. Your SRET will be located here. 17. Select the 1 and click the drop-down menu.
18. The select line > card and the bottom of your page, to the right.
19. Ensure your SRET is open by the status bar above intake value. 20. Type collection into the No. column and press tab, add quantity and then go to the unit price incl. VAT column - 49. This will retain the £49 charge from the refund.
21. Once you’ve added the collection charge for your refund, you can Function > Release. 22. Your status will show as released and the intake value will be the figure you need to refund the customer.
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