Data Protection
What is data protection?
• Data protection means – “Legal control over access to/ and use fo data stored in computers”. • We need to ensure Data Protection Checks are carried out, if we fail to carry out DPA Checks, there is a risk you could disclose private & personal details to the incorrect customer. • DPA is there to protect both the consumer, us & helps prevent fraud. • If we fail to complete DPA checks, we would be at risk of being fined if a GDPR claim is raised against us.
What do you need to ask to cover DPA?
Whenever you’re in conversation with a customer, regardless of the means of contact, you do need to get the customer to confirm the following details. At least 3 of the following should be confirmed:
• Name on the order • First Line of the delivery address • Delivery Postcode • Order Number
Some customers may not have their order number to hand or may have lost the paperwork if this is an older order. Therefore, if the customer is not able to confirm the order number or any of the questions to the left, the customer in this instance can supply one of the following to complete DPA.
• Telephone number / email address linked to the order • Items of the order
• If the customer still cannot complete the DPA checks, you would need to politely advise due to the Data Protection checks not being successfully completed, you cannot discuss the order unfortunately.
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