30. You have now created your SO. 31. Blue box the order and add your new product on first. 32. Add your quantity. 33. Void the old Mattress. 34. If the customer had Bedcover previously, you would need to apply this to the new Mattress. 35. Add the comfort exchange delivery fee Z22-00186.
36. Take payment. 37. Book delivery.
• If your customer is due back vouchers, you can still take a payment for £95 even if a minus is showing, the voucher value will change once payment has been taken.
1. If your customer is due back vouchers, you will need to raise your refund on the main order. 2. If the minus figure in “ Amt.owed /due” is showing a figure that does not end in a 0 or a 5, you will need to apply a customer service discount Z11-00124 and round up to the closest 0 or 5.
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