21.If this is a DBF Mattress, select HDD and enter your Authorisation ID. 22.Click Next Step. 23.Select the drop down to Exchange Required? To Yes.
24.Click the Item Description above the product, then click the “Confirm & Create Documents cogs” 25.Click Yes to the Proceed with Checking of Data & creation of Return Related Documents pop up. 26. Head back to the original order and to your “Customer Service” tab, then click your SO > Line Card.
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