Replacing a Bedframe, Divan Or Furniture
Bedframes and Divans on vision are split into boxes/halves, this means when anything goes wrong, we can replace the specific part/box.
361-03032 is this Divans parent code, below are the children code as we can replace half of the divan if required. LHF – means left hand facing, which means if you are at the bottom of the divan looking up, that half is on the left- hand side, visa versa for RHF – right hand face.
255-01054 is this bedframes parent code, below are the separate boxes for the specific parts in each box.
If for example, the customers headboard was damaged/faulty, you could replace box 1 via SRET Wizard
1. Open your order and head to VCS. 2. Select Defective Bedstead/Kids bed for your Log Reason, if it is for a Divan or furniture items, select this reason instead. 3. Select No Applicable/No fault for your fault.
4. Select the specific box/part you need. 5. Select the descriptive reason to what has happened with the product. 6. Leave detail VCS notes explaining the fault, it is important to give as much detail to support our technical and ethical team in developing and improving our products.
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