11. Copy your notes, then select your activity line below. 12. Choose your Contact call. 13.Select Repair/Inspection for your Action. 14.Select Transfer to M B& G for your Task. 15.Select the defective description for Activity Reason. 16.Paste your notes.
17. Direct your customer to the contact form located on our website via “Help” on the top right of your page. Click “Report an issue” then “There is a fault with my product” then “Making a claim on your extended guarantee”.
• If there are VCS Notes that state TYG – given customer reselection value, and the customer has called back with their decision, you will need to transfer your call to CS – Bedcover.
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