Arranging A Customer Service Discount Minus & Refund – After Delivery
1. Open your order and head to VCS. 2. Select “Defective Mattress (or different product description) for the defective item as your Log Reason. 3. Not Applicable / No Fault for your “Fault.
4. Select the product for the reason you are raising the discount. 5. Select what damage has happened. 6. Input detailed VCS notes and confirm how much you have agreed with your customer.
7. Choose the contact call request. 8. Select “Exchange” for your Action. 9. Select “SRET Raised” for your Task. 10. Select “Dreams – Defective” for your Activity Reason. 11.Paste your VCS comments. 12.Click Functions > Task Activity. 13.Select No for TYG drop down, click next step.
14. Click “Not On Order”. 15. Click “Add CS Disc”
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