16.Enter Quantity 1. 17.Click OK.
18.Click Next Step. 19. For Step 2, select the drop down and choose “Damaged Goods” Click next step. 20. For Step 4, leave Exchange as No, then change “Refund Request To Be Raised” as Yes.
21.Click the Item Description line above the product line, then click “Confirm & Create Documents” 22. Head back to the main order to the “Customer Service” tab and select your SRET.
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