Usage Charges
WHEN TO APPLY USAGE CHARGES?
Usage charges should be applied when a customer is out of guarantee, believes there is a fault which is confirmed by a report and wishes to have a REFUND. Please make sure the below is made clear to them before offering an independent inspection.
HOW AND WHEN TO APPLY USAGE CHARGES?
Usage charges should technically be applied if the order is over 12 months and the customer doesn’t have a 10 year guarantee or bedcover. This is important to consider because if the customer is going to get their own inspection, you want to make sure the credit they get if the goods are faulty it is worth it.
How to work out usage charges: Price customer paid for bed excluding discounts, divide by 72= (total) (Total) x months since delivery = (new total) Price customer paid for bed excluding discounts, take away (new total) = credit customer has towards new product Please also bear in mind customer will have paid the £84 as well so if they would only end up with a small amount of money it may be worth offering them 10% off a new order and free delivery.
We have a usage charges calculator available that helps you, no need to work out the math!
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Usage Charges Calculator
Usage Charges Calculator
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