RSMD - Director, Property Management

General Function · Manage trophy office buildings on Regent Street, maintaining, improving and developing the management of the properties to the highest standards. · Establish and maintain excellent customer (tenant) and stakeholder relationships in order to drive a large volume of leases. · Develop a Management Strategy Plan for the development buildings including standard services and make recommendations for future management. · Take overall responsibility for the mobilisation of development properties, ensuring that they are fit for purpose and ready for occupation, with management in place before the commencement of the contract. · Be a trusted advisor to The Crown Estate, working hand in glove with their Asset Management team by making concise, accurate reports and recommendations on a regular basis both formally and informally. · Act as a key interface with customers in both a strategic and reactive manner to ensure exacting service delivery standards are met. Key Tasks · Offer a service to customers which can only be described as outstanding, consistently presenting The Crown Estate in the most positive light possible. · Create and maintain excellent relationships with a network of third party contacts including contractors, local community organisations and small business groups to promote the client’s brand and excellent levels of occupancy and retaining customers through good management. · Be visible and available to both customers and the client whenever required to ensure that the highest standards are upheld. · Create a best in class environment to continue to promote Regent Street as a premier office environment. · Make strategic recommendations for improving the rental value of client owned properties. · Ensure all budgets and service charges and reconciliations are as accurate & delivered on time · Ensure all alterations, fit-out, assignments and sub-lettings are carried out in accordance with current legislation.

The Personal Touch · A professional and engaging individual who can instil trust and confidence quickly with customers. · Have a wider business and commerce understanding so that an customer specific approach and service can be offered. · Be comfortable working within a highly intense and perceptible environment. · Happy to make decisions on own initiative where required and appreciate when to seek input from the client’s Asset Management team. · Have a strong general understanding of a variety of property and facilities issues and the ability to use a variety of experts as required. · Take a strategic and thoughtful approach but be able to be reactive, resourceful and quick thinking when required. · Be comfortable managing a small team and working within a larger organisation. · Demonstrable track record in managing large multi-occupied offices, ideally with some large building mobilisation experience.

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