HR L&D Developing Excellence

Developing Excellence

Overview of KAUST Internal Learning Programs

1 HR Learning & Development

Contents

Welcome and Overview ................. 3 HR Learning & Development .................... 6 Booking Information................................. 7 Courses Overview..................................... 8 Target audience for each program............ 9

Management Development 28

Management Series 29

Management Series Continued .................. 30

Introduction to Management .................... 31

Managing People........................................ 32

Manager as Developer ............................... 33

Personal Development ................. 10

Leading Across Cultures.............................. 34

Negotiation Skills .................................... 11

Leading Innovation ..................................... 35

Persuasive Presentations ........................ 12

Coaching for Performance .......................... 36

Dealing with Conflict .............................. 13

The Performance Management Process ..... 37

Developing EI through Mindfulness ........ 14

Evaluating Individual Performance ............ 38

Emotional Intelligence ............................ 15

Leading and Influencing Conversations 39

Intercultural Communications ................ 16

Professional Development Program .......... 40

Constructive Conversations ................... 17

Asserting Yourself Professionally ............ 18

Courses for Developing Teams ......... 41

The Foundations of Influence 19

Teams and Customer Focus ........................ 42

Professional Presence Program .............. 20

Collaborative Working ................................ 43

MBTI in Teams ............................................ 44

Business and Desktop Skills.......... 21

Time Management ................................ 22

English Program .............................. 46

Project Management Professional .......... 23

English Courses .......................................... 47

Finance for Non-Finance Professionals ... 24

Effective Business Writing........................... 48

Intermediate Powerpoint ....................... 25

Intermediate Excel 26

Advanced Excel 27

2

2

Welcome and Overview Welcome to our overview of KAUST internal learning programs This catalog provides information about the different types of learning programs we offer. Our programs are designed to assist participants to develop the skills, knowledge and behaviors associated with the successful delivery of work objectives. The options in this catalog have been developed to meet the learning objectives in the annual performance and learning plans, and feedback from individual departments on what they need to support staff development. We hope you find it useful. Where there is role-specific specialized learning needs that are not met by our internal programs, there are other options available. Managers can request approval for their staff to participate in a specialized learning program or event. Alternatively managers can discuss options for providing onsite and bespoke learning opportunities with their Performance and Learning Partners to address specific team or departmental needs. Many different ways to learn and develop Research shows that up to 70% of learning occurs from real life and on-the-job experiences. Activities such as working with colleagues, practicing work tasks and skills alongside someone with greater experience, and getting coaching and feedback from managers, are equally or even more powerful ways of learning and developing than formal courses and programs. Our learning framework provides other suggested ways to learn at work click here. HR Learning and Development If you don’t find what you need?

3

3

New Hires Orientation Welcoming new starters to KAUST and helping them become effective members of the organization as soon as possible is important to us. Orientation explains the University’s vision and values as well as providing useful information about working and living in KAUST. It also offers a great networking opportunity through meeting other new starters. Specialized Learning As mentioned in our Welcome page, where a particular learning need cannot be met internally, managers can request approval for their staff to attend an externally provided learning event. Managers should complete the Specialized Learning Application Form on behalf of the individual, providing a clear business case for the request. Guidance and support is available from your Performance and Learning Partner and more information can be found here English Language Program English is the working language at KAUST. We offer programs to improve learners’ level of English and develop their ability to work proficiently using the working language. We offer upper intermediate and advanced levels, each of which is divided into four courses. These courses focus on developing the English skills of non-native English speakers, with an emphasis on professional language and skills such as email writing and presentations. Further information on our English program can be found on page 47 .

4

4

e-Learning Our online learning resources can be accessed from our Learning Center in the Portal. Powered by Skillsoft, our online learning is a learning tool that you can use at times that suit you and at your own pace. Available twenty four hours a day, our online learning has been designed to complement internal programs, specialized learning opportunities and any informal work-based training that is relevant to your role. Skillsoft online learning provides staff with access to a diverse library of content, including certified learning courses with access to online mentors, learning resources that can count towards CPD credits, and videos that can be used for individual and team development. Click the e-learning Quick Link from your Learning Center home page

5

5

HR Learning and Development The Learning and Development Team is committed to helping staff grow and develop personally and professionally. We support the achievement of the University’s goals by helping develop the capability of individuals, teams and people managers. We strive to assist staff to be successful in their jobs by enabling a supportive learning and development environment. Performance and Learning Partners Each department and faculty division has a Performance and Learning Partner. The partners are there to provide professionally qualified advice and support on any matters relating to staff and team development and performance. For contact details go to Meet the Team. Tailored Activities In addition to the courses in our Catalog, the HR L&D team can provide a range of services such as bespoke learning programs for departments and team and individual coaching. Contact your Performance and Learning Partner for more information. The Learning Center Navigate around the Center to view learning options, book courses, launch e-learning or videos and access information and forms. Log in to the Portal and ensure you have Adobe Flash Player installed to use the full functionality of the Center.

6

6

Booking Information

To offer flexibility, courses in are offered on different dates throughout the year according to demand. Bookings for the courses are made via ‘The Learning Center’ in the KAUST Portal.

To access Click ‘Learning’ on the top menu bar of the Portal

7

7

Courses Overview

The table on page 9 provides an overview of the courses that are currently available. We continually review our offerings and develop new courses. Details will be provided throughout the year. Please note - some of the courses are open to all staff and others are targeted at specific groups or level of employees. Bookings can be made via the Learning Center for those who are eligible to enroll.

8

8

Target Audience for Each Program

All Permanent Staff Negotiation Skills Persuasive Presentations Dealing with Conflict Developing EI through Mindfulness Emotional Intelligence (EI) Intercultural Communications Constructive Conversations Asserting yourself Professionally The Foundations of Influence Professional Presence Program Time Management Excel – Intermediate, Advanced PowerPoint for Business Professionals Finance for Non-Finance Professionals Introduction to Management Project Management Professional English Language Staff English Program Business Writing for Staff

All People Managers Management Series (8x0.5 day workshops) * Managing People Coaching for Performance The Performance Management Process Evaluating Individual Performance Senior Professionals and People Managers Leading & Influencing Through Authentic Conversations

Leading Across Cultures Leading for Innovation

Managers (M-Level) Manager as a Developer

Nominated Programs Professional Development Program

Spouses of Staff Spouse English Program

* Can be taken as individual workshops or in a combination

9

9

Our core courses for individuals provide opportunities to develop a range of communication and interpersonal skills which are aimed at making you more effective in your role. PERSONAL DEVELOPMENT

10

10

Negotiation Skills

Course Overview Negotiation is one of those words we tend to associate with labor relations, hard selling or the United Nations and not necessarily with ourselves. While it is different from influencing (see page 19) it is however, something many of us do everyday. This workshop examines the different contexts in which the use of negotiation skills may be appropriate. It is an interactive workshop, with the morning focusing on the principles of negotiation and the afternoon providing the opportunity to practice the techniques.

Course Objectives

Content

 Define the characteristics of effective negotiation

 Differentiating negotiation and non-negotiation activities

 Clearly recognize a negotiation situation

 The Four Phase Model for Negotiation: - Preparation - Discussion - Proposal - Bargaining

 Distinguish between different forms of negotiation  Identify and practice the different stages of negotiation  Understand and practice preparation and closing techniques  Understand and practice the different skills required to be an effective negotiator

Negotiation skills

 Team roles and responsibilities

Closing techniques

Keeping track

Prerequisites

Participant Profile

None

This workshop is for any member of staff who needs to negotiate within their role and wishes to develop the underpinning knowledge of effective negotiation

Duration

One day

11

11

Persuasive Presentations

Course Overview Presenting to external audiences or internal colleagues, from a podium or round a table, can be a stressful and testing experience. With knowledge of the subject and your audience, the application of a set of skills, behaviors and good practices and the personal confidence that comes from planning and practice, your presentations can be impactful and successful. Course Objectives Content

 Deliver persuasive presentations that meet the needs of the audience  Describe how to design an effective presentation  Practice techniques that help develop the confidence to deliver to a range of audiences  Identify how to build rapport with the audience An Intermediate level workshop targeted at people who are required to regularly give presentations to others. As there are a number of opportunities on the course to practice presenting, the number of participants is limited to 6. Participant Profile

 The qualities of an effective presenter

Planning and structuring a presentation

Setting clear objectives

 Choosing and using visual aids

 Body language and presentation style

Duration

One day

Need new- photo

Prerequisites

None

12

12

Dealing with Conflict

Course Overview

Conflict is a natural part of work and organizational life. Well-managed conflict can produce benefits and lead to positive changes, both in productivity and relationships. The course will provide the opportunity to explore the nature of conflict in the workplace and introduce strategies for managing it more effectively.

Course Objectives

Content

 Recognize the behavior patterns that lead to conflict.

 Understanding our response to

conflict

Describe how avoid conflict

 The Thomas Kilmann instrument

 Use empathy to find win-win solutions.  Identify the role of non-verbal communication in conflict situations.  Outline how to successfully in intervene in conflict situations This program is suitable for all levels of staff who would like to develop their ability to manage conflict more assertively. Participant Profile

 Our conflict mode preferences

 Handling conflict techniques and

tactics

Handling conflict in groups

Action planning

Duration

Half day

Prerequisites

Participants should be prepared to bring real examples from the workplace to work on within the workshop.

13

13

Developing EI through Mindfulness

Course Overview According to Daniel Goleman, leader in the field of EI, the development of emotional intelligence relies on becoming more self-aware, which is can be trained through mindfulness. Mindfulness enables stability of mind and insight into how we are feeling, thinking and reacting. Mindfulness leads to better judgment and emotional balance, especially in difficult situations. The workshop gives an overview of mindfulness and how to cultivate it as the foundational skill that enables emotional awareness, a calm and clear mind and interpersonal effectiveness.

Course Objectives

Content

 Increase self-awareness and self- regulation, the first two core emotional intelligence competencies  Gain practical skills: mindfulness, journaling, techniques for self awareness and self-regulation.  Learn to listen in a mindfully and communicate with insight and awareness of others’ emotions and perspectives All levels of staff interested in learning how mindfulness can be a win-win for business and wellbeing by building focus, empathy and emotional intelligence. Participant Profile

 How to develop emotional intelligence

Becoming more present

 Self-awareness, self regulation, motivation

Resilience

Envisioning

Empathy

Prerequisites

None

14

14

Emotional Intelligence (EI)

Course Overview We have all worked with colleagues we admire. Often when we reflect on what makes them extraordinary, it is the way they connect with people at a personal and emotional level. What differentiates them is their emotional intelligence.

Course Objectives

Content

 Understand what emotional intelligence means

 History of emotional intelligence

 Emotional intelligence defined

 Learn techniques to understand, use and appreciate the role of emotional intelligence in the workplace  Understand the different emotions and how to manage them Individuals who want to understand more about how emotions impact on people and how their own behaviors may impact others. Participant Profile

 Emotional intelligence blueprint

Understanding emotions

Setting a personal vision

Duration

One day

Prerequisites

Need photo

None

15

15

Intercultural Communications

Course Overview

Course participants will be introduced to models which facilitate understanding of how cultural conditioning shapes the way we think, behave and communi- cate. They will develop sensitivity and awareness to cultural differences and simi- larities and will explore techniques for more effective communication in a multi- cultural environment

Course Objectives

Content

 Increase self-awareness about how your culture has shaped your thinking and communication  Develop knowledge of how different cultures typically communicate and work  Provide tools and techniques to communicate and work more effectively across cultures

 Advantages and challenges that come from working in a highly diverse professional environment  The features of high and low-context communication  The trilemma of adaptation in a multi- cultural community  Recognizing different strategies for communicating effectively

 Build confidence for working successfully in a multicultural environment

Prerequisites

None

Duration

Participant Profile

Half Day

Individuals who want to improve their ability to communicate and work effectively across cultures by deepening their understanding communication and working styles in multicultural environment.

16

16

Constructive Conversations

Course Overview We each have our own set of factors that contribute to how engaged we feel at work. Our engagement levels can change but are very much linked to the quality of our relationships and how empowered we feel, which can, in turn, be determined by the quality of our conversations. Using the skills to hold constructive conversations on a variety of challenging topics, you can take responsibility for driving your own engagement and help yourself to improve your job satisfaction and work performance.

Course Objectives

Content

 Develop the communication skills for having constructive conversations

 The importance of planning your conversation and knowing what you want  Identifying and practicing assertive conversation skills  Non-verbal communication that enhances your message

 Undertake authentic conversations

 Have valuable discussions with your manager regarding those matters that affect how you successfully contribute  Understand the balance of power in relationships

 Models of types of conversation

 Plan for a constructive conversation

 Essential principles of getting better conversational outcomes

Participant Profile

Action planning

For those who want to develop the skills required to hold constructive conversations with colleagues and managers on a range of potentially challenging topics

Duration

One day

Prerequisites

None

17

17

Asserting Yourself Professionally

Course Overview Assertiveness is the quality of being self-assured and confident, without being aggressive. It involves having respect for yourself and others. This short course will help deepen understanding of what assertiveness is and develop the associated skills.

Course Objectives

Content

Define assertiveness

Defining Assertive Behavior

 Recognize different communication styles and their positive and negative impact Be more effective when communicating and working with others  Act with greater confidence, and be more impactful in the workplace 

Interpreting Body Language

 The Assertiveness Jigsaw: Internal factors  The Assertiveness Jigsaw: External factors

Action planning & evaluation

Duration

Half Day

Participant Profile

Any staff member interested in develop- ing their assertiveness skills

Prerequisites

None

18

18

The Foundations of Influence

Course Overview Influencing others requires self-awareness and behavioral flexibility. This foundational program allows participants to gain insight into their own values, blocks and drivers and how this affects their influencing behavior, presence and impact in conversations with others.

Course Objectives

Prerequisites

 Learn about your personal presence and impact in group meetings  Explore your personal values and drivers and how they help or block your ability to influence others  Analyze typical influence situations and develop behavioral strategies for dealing with them  Identify your personal learning goals for influencing others more effectively  Form action learning groups and agree how and when you will meet to review your experiences of real influencing situations back at work

None

Content

 The Authentic Conversation Model TM

 Feedback on your presence and impact  Personal blocks and drivers using Transactional Analysis model

Influencing case studies

 Personal learning goals and how you will work on them in the future

Duration

One day

Participant Profile

For any staff member interested in gain- ing insight into and develop their influencing, presence and impact

19

19

Professional Presence Program

Course Overview This highly participative personal development program provides support staff and early career professionals with increased self-awareness, insight and the skills to develop themselves and progress their goals. The focus is on developing excellent communication skills, positive personal impact and influence.

Course Objectives

Prerequisites

 Describe your strengths and development areas Remain assertive in difficult conversations  Recognize and manage emotional responses  Know when and how to modify your behavior  Give effective and constructive feedback  Remain objective and focused when faced with potential conflict  Influence in a convincing and authentic style 

The program includes pre-course and intersessional work including the MBTI questionnaire. Participants must be open to giving and receiving feedback, and exploring their personal strengths and development needs .

Content

 Impact and communication styles

 Collaboration and working in teams

 Self-awareness and self-management

Relationship management

 Influencing and establishing rapport

 Myers Briggs Type Indicator (MBTI)

 Individual developmental feedback and plan

Participant Profile

Support staff and early career Professionals

Duration

Two, 2 day modules approximately 4-6 weeks apart

20

20

Whether it is managing a project or budget, or using Excel to manage or present your data, the courses in this section have been selected to develop key business skills and knowledge required across the University. BUSINESS AND DESK TOP SKILLS

21

21

Time Management

Course Overview In this fast paced world there are increasing demands on our time and resources. This short program helps individuals recognizes the challenges to managing time effectively by offering some tools and techniques for making better use of their time.

Course Objectives

Content

 Understand and apply the concept and benefit of having SMART objectives  Describe the barriers to effective time management  Understand the habits you have that might get in the way  Understand some basic principles and techniques for prioritizing  Describe the importance of doing what matters

A blend of practical exercises, tools, group discussion and videos are used to develop your ability to manage your time

Duration

One day

Make better use of time

Participant Profile

Any member of staff who would like to manage their time more effectively.

Prerequisites

None

22

22

Project Management Professional

Course Overview This comprehensive five day PMP Exam Preparation course will prepare you to pass the Project Management Professional (PMP®) examination. The course is kept up-to-date with the framework of knowledge outlined by the Project Management Institute's PMBOK® Guide.

Course Objectives

Content

 Prepare to take the PMP® exam

Introduction

 Project management framework

 Understand the ten management knowledge areas and five process groups as per the PMI PMBOK® latest edition  Understand the PMP® exam structure and type of questions  Master the tips, tricks, tools and techniques on how to approach the exam questions  Learn to visualize, memorize and remember project management terms, concepts and theories  Practice simulated exam questions to help eliminate the anxiety of taking the exam

 Project management environment

 PM knowledge management areas

 Professional and social responsibility Prerequisites To be able to take the PMP certification exam you must meet the Project Management Institute’s prerequisites which are secondary degree (high school diploma, associate’s degree or the global equivalent), 7,500 hours leading and directing projects, and 35 hours of project management education (the PMP course) - or four-year degree and 4,500 hours leading and directing projects, and 35 hours of project management education (the PMP Course).

Participant Profile

Individuals involved in project working who wish to prepare to take and pass the Project Management Institute's PMP® certification exam.

Duration

Five days

23

23

Finance for Non-Finance Professionals

Course Overview A two-day program that focuses on the balance sheet, cash flow and analysis of business decisions. In addition, capital budgeting and financial planning are also covered.

Course Objectives

Participant Profile

 Distinguish between accounting and finance and explain Finance's role in businesses  Define the key financial statements: for example, balance sheet, income statement, cash flow and changes in owner equity  Explain key financial terms such as profit, margins and leverage used in organizations  Interpret the financial health and condition of a company or division and  Prepare a company's operating budget and relate it to the organization's strategic objectives  Apply capital budgeting techniques and cost-volume-profit analysis to enhance decision making use financial information for management and evaluation

Managers, supervisors and staff from any function who need to develop a deeper understanding of financial information.

Content

 The key financial statements

 The three main finance decisions

 Analysis of financial statements

 Planning and the functions of management

 Budgeting: process and approaches

 Overview of capital expenditure budgeting and analysis

Prerequisites

Participants should have a business management and or financial remit at KAUST.

Duration

Two days

24

24

PowerPoint for Business Professionals

Course Overview

Preparing PowerPoint presentations to deliver business messages is an essential task for many business professionals. This course takes existing basic users of PowerPoint to intermediate level by creating knowledge and skill in using some of PowerPoint’s advanced features.

Course Objectives

Content

 Create more advanced presentations and modify themes, slide masters and views  Insert and format slides, create content and format designs  Apply special techniques on slide transition and animations

 Create and manage presentations

 Insert and format slides and shapes

Create slide content

 Apply transitions and animations

Prerequisites

1. Participants should regularly use PowerPoint presentations in their day to day role 2. Participants should be competent in the basics of PowerPoint (Contact your Performance and Learning Partner for details of the basic PowerPoint online courses).

Participant Profile

Staff from any function who need to learn and apply state-of-the-art PowerPoint techniques in their daily business reporting and presentations.

Duration

One day

25

25

Intermediate Excel

Course Overview This hands-on course will help take your existing basic Excel skills to new levels. The course will introduce intermediate level Excel features which will help you add immediate value to your use of Excel in your day-to-day role.

Course Objectives

Content

 Boost Excel reporting expertise in business, finance and accounting  Perform automated reconciliation for speedy weekly and monthly reporting  Link Excel with PowerPoint for dynamic data update  Use intermediate report development techniques by linking Excel with other databases  Record, run and edit Macro to perform repetitive tasks and generate reports  Improve the design and preparation of business reports Participant Profile Managers, supervisors and staff from any function who are required to use Excel for day- to-day data management and reporting. Prerequisites Participants must already be proficient with using the basic features in Excel. (Contact your Performance and Learning Partner for details of basic Excel online courses)

Tools and techniques

 Reporting, analysis and reconciliations using pivot tables

 Modeling and integration techniques

 Introduction to learning the ultimate tool in Excel - Macros

Tips and tricks in Excel

Duration Two days

26

26

Advanced Excel

Course Overview

The ability to deliver efficient reports and analysis, preparing business dashboards and scorecards is predicated on understanding three fundamental competencies. Learning these competencies will leverage your ability to normalize data, perform powerful reports, and prepare amazing analysis.

Course Objectives

Content

 Develop dynamic business dashboards and scorecards  Linking-up excel with access, web, text, SQL, and other databases  Perform data and business modeling using different tools, formulas and techniques  Repeat tasks and generate reports efficiently by recording, running and editing macros.  Acquire numerous tips and tricks to enable you working efficiently

Modelling Techniques

Integration Techniques

 Macros—’the ultimate tool in Excel’

Advanced Tips and Tricks

(A full program specification is available from your Performance and Learning Partner)

Prerequisites

Participants must be in a role that requires advanced level knowledge of MS

Participant Profile

Excel and must have previously completed the Intermediate Excel program (Page 26)

Managers, supervisors and staff from any function whose role requires ’advanced’ level skill and knowledge of MS Excel

Duration

Two Days

27

27

MANAGEMENT DEVELOPMENT At KAUST we aim to promote a culture of continuous learning an high performance. The courses in this section are aimed at helping those who are new, developing or established people managers to grow and develop in their role Please note - some of the courses listed in this section are targeted at specific groups or level of employee. Bookings can be made via the Learning Center for those who are eligible to enroll

28

28

Management Series

Series Overview Each of the eight workshops in this series focuses on a topic that is central to the manager’s role. Workshops can be taken individually or in combinations . They aim to strengthen participants skills and behaviors to achieve greater manage- ment effectiveness. Each workshops is 3.5 hours and incorporate both theory and practice elements. Please note - As each workshop is a stand-alone topic, a separate booking is required for each . Workshop Titles and Overview  New Manager Transitions - Will help you to adopt a positive and productive manager mind set, model effective communication skills, and effectively face the challenges of building trust, decision making and dealing with difficult situations  Managing Upwards and Networking - Increasing your effectiveness in these practices can benefit your ability to grow as an individual as well as better assist the members of your work group. Clarifying mutual expectations, building trust, understanding work styles and dealing with conflict and criticism  Goal Setting and Managing Priorities - This program looks at setting goals that are SMART and supported by values, motivations and attitudes that encourage success. Agreeing priorities to establish a path for your goals and using tools and techniques that can assist you to achieve them  Managing Performance - Understand performance management and talent management, use KAUST's PMP efficiently and learn to provide focus and direction for those you manage. Provide feedback on their progress in meeting goals, deal with poor performance effectively and help people develop the competencies needed for success

29

29

Management Series Continued

 Giving and Receiving Feedback - Learn how to give feedback that has pur- pose, focus and logic. Understand and appreciate the business, communica- tion and personal growth purposes of feedback. Give and receive the feedback appropriate to the circumstances  Problem Solving and Decision Making - By using proven problem solving and decision making processes, critical thinking skills, and effective interpersonal communications, we can create change and have shared success. Learn how to use the 'define-generate-choose' process for solving problems and making decisions  Managing Change - Recognize that change is about people and the transition from old to new ways of working. See change as a process, a professional practice, and which can be a problem to 'make' or 'cope with'. Learn about the steps of change, the cycle of change, the emergence of change and how to lead change  Building and Leading Teams - As a team leader you need to build a foundation for team performance that is based on shared purpose and practical guidelines for accomplishing work as a team. Learn to appreciate the benefits, qualities and challenges of teams and to build them with shared objectives, goals and practices. Create a trusting environment that facilitates team work and performance and provide the leadership that the team needs

Prerequisites

Participants should currently be in a role managing people. For more Information contact your Performance and Learning Partner

30

30

Introduction to Management

Course Overview This course offers an opportunity to gain an understanding of leadership and management techniques without having the practical experience of managing people.

Course Objectives

Content

 Know the difference between management and leadership  Appreciate the different roles of managers  Recognize different styles of leadership and management  Describe what effectiveness means in the job of managing people

 Models of management and leadership

What do managers do?

The knowledge and skills of management

Leading and Values

Prerequisites

Participant Profile

Pre-course reading as directed

For those not in a staff management role and who either aspire to be or, who would like to gain an appreciation of effective management and leadership behaviors

Duration

One Day

31

31

Managing People

Course Overview The move from 'individual contributor' to 'being in charge' can be a welcome career development but, can also be challenging and confusing. Drawing on your current experience as a people manager, this course will assist you to be a more skillful and confident people manager, developing your own style to get the best from yourself and your team.

Course Objectives

Content

 Develop both a managerial skill set and a leadership mindset  Have an appreciation of the range of models, theories and ideas on key aspects of managing people  Improve your skills in achieving results through others and developing their effectiveness

 Being a manager and a leader

 Factors affecting team performance

Understanding people and communication

 How is your team working now?

 Manager's role in learning and development  Supporting and managing teams through change.

Participant Profile

Aimed at staff who are less experienced at managing people and those who would like a refresher and some time to re-focus on the people management aspects of their role

Prerequisites

Complete any pre-course reading as directed

Duration

Two Days

32

32

Manager as a Developer

Course Overview The way we manage people has a significant impact on their growth and development. This program supports Managers to develop their management style and coaching skills to increase engagement, performance and help realize potential.

Course Objectives

Content

 Understand the importance of the Manager’s role as developer  Explore the range of situations and ways in which development can be achieved  Develop flexibility in day-to-day management style and coaching conversations  Practice and choose approach based on needs of the learner and situation  Develop ideas, strategies and tactics to handle the development of team members  Identify how to further enhance and embed your development skills beyond the program Participant Profile

 Role of manager as developer

 Management Styles Continuum

How people learn

 Coaching definition and GROW

Skill / will matrix

Building habits

Coaching trios

Prerequisites

This is an experiential program, with a focus on skill building, practice and feed- back. Participants bring topics that can be used for practice sessions

Duration

Two and a half days: 8.30am – 4.45pm on Day 1 & 2 and 8.30am – 12.30pm on Day 3.

This course is for Managers

33

33

Leading Across Cultures

Course Overview The masterclass builds awareness of the implications and choices for People Managers around how to lead in our multi-cultural environment – finding the right balance between their leadership style, the needs and expectations of their team, and the broader KAUST context and culture.

Course Objectives

Content

 Develop awareness of how expectations of leaders can vary across cultures  Deepen insight into own leadership style and impact  Explore how to manage and bring out the best in a diverse team

 Leading in a multi-cultural environment

Cultural orientations

FAR model

Core quadrants

 Managing multi-cultural teams

Prerequisites

Participant Profile

Pre-work includes the completion of a short questionnaire on the background of participants and experiences of working in a multi-cultural context

Participants should currently be in a role

Managing people or project teams

Duration

One day

34

34

Leading Innovation

Course Overview The program provides the perspectives, frameworks and tools to bring about practical innovation and change. Techniques are covered that can be applied to create real improvements to operations and services.

Course Objectives

Content

 Understand Manager’s role in creating an environment of improvement and innovation  Provide frameworks and tools to define opportunities and generate ideas  Practice applying tools in a safe "lab environment"  Consider strategies to manage change and implement ideas  Experience how to use tools and methodologies with teams in the workplace

Adaptive Leadership

‘As Is’ diagnosis

Design Thinking

Customer View

Value Proposition

Business Model Canvas

Change Management

Prerequisites

This is a practical and hands on program. Participants define in advance an opportunity or problem within their area of responsibility to work on as a Learning Project with other participants

Participant Profile

Participants should currently be in a role managing people or project teams

Duration

Two days. 8.30am to 4.45pm

35

35

Coaching for Performance

Course Overview

Coaching is a key process to involve, engage and develop others. The purpose of the program is to enable experienced people leaders to strengthen the performance and growth of their team members and colleagues, through the use of highly effective coaching skills.

Course Objectives

Content

 Practice coaching skills in a rich variety of scenarios  Recognize key psychological factors and beliefs underpinning coaching  Develop flexibility across a range or continuum of styles  Know when and how to use the GROW coaching process  Explore how people build habits and bring this into your coaching  Identify how to further enhance and embed your coaching skills beyond the program Participant Profile For people managers who have direct reports, lead project teams or play a formal role in coaching and developing others.

The Coaching Continuum

Coaching definition

GROW process

Skills practice

Building habits

Coaching trios

Prerequisites This is an experiential program during which we will be practicing coaching each other. Participants bring topics that can be used for coaching practice

Duration Two days: 8.30am to 4.45pm each day

36

36

The Performance Management Process

Course Overview

This short ’awareness session’ provides a high level overview of the performance management process at KAUST.

Course Objectives

Content

 Describe the principles of managing performance  Plan for key activities and deadlines  Outline the roles/responsibilities of line managers and staff  Recognize the importance of regular performance conversations  Describe the key differences in the performance ratings  Plan for a discussion about learning objectives Participant Profile New or existing managers and supervisors who have direct reports who are included in the Performance Management Process.

 Using a blend of practical exercises, video and group discussion, this short course looks at the end-to-end performance management process at KAUST  The key elements, such as the generic principles of performance management  Manager’s roles and responsibilities and what is needed to perform this part of the role well  Where to find additional information and tools

Duration Half Day

Prerequisites None

37

37

Evaluating Individual Performance

Course Overview

This short ’awareness session’ focusses on the key principles and processes involved in evaluating individual performance.

Course Objectives

Content

 Define the alignment of SMART objectives with the evaluation process  Recognize the importance of regular performance conversations  Describe the key differences in the performance ratings descriptors  Consider some key principles about effective feedback Participant Profile New or existing managers and supervisors who have direct reports who are included in the Performance Management Process.

 Evaluating individual performance

 Practice and tools to help managers improve their effectiveness in this part of the performance process  Evaluating performance with a blend of practical exercises, video and group discussion to draw upon key points

Duration Half Day

Prerequisites None

38

38

Leading and Influencing through Authentic Conversation

Course Overview The ability to hold high quality conversations and influence others to follow your lead is a key skill. The aim of the program is to enable experienced professionals to enhance their flexibility and skill in influencing people at every level within the organization.

Course Objectives

Content

 Gain insights into your influencing style, presence and impact  Acknowledge your influencing strengths and areas for development  Increase your confidence in holding authentic conversations  Assess and choose the appropriate style for different situations  Deepen understanding of ‘resistance’ and how to manage it  Prepare an influence strategy to help achieve a key objective Participant Profile The course is designed for experienced, senior professionals

Positive influencing

 The Authentic Conversation Model TM

Intention versus impact

Practice sessions

Skills master classes

Influencing strategy

Prerequisites This is an experiential program, which involves practicing different influencing skills and behaviors. Participants bring topics that can be used for practice sessions. The workshop also involves a short video recording exercise, subject to participant’s agreement

Duration Two days: 8.30am to 4.45pm each day

39

39

Professional Development Program

Course Overview

The Professional Development Program is offered to nominated senior professionals at KAUST. It aims to equip them with the self-awareness, insight and skills to develop themselves within the institution. The program also offers development to the line managers of the participants to help them provide support throughout and beyond the program.

Course Objectives

Content

 Equip key professional staff with the self-awareness, insight and skills to develop themselves within the institution  Build engagement and commitment to practicing the skills and knowledge gained through the program  Enable participants to develop and progress their professional goals  Create a cohort of highly motivated professionals with the potential to grow within the institution  Develop a cohort of managers who support their teams and “create the environment for their staff to flourish”.

 Exchange of experiences and expectations with previous cohorts during the Launch event  Introduction to Developmental assessment Centre and Coaching session

 Developmental Assessment Centre

 Developing Influence & Impact

 Working within a Global Research University  Establishing High Performing Project teams  Application of learning through Internal projects  Final reflections, presentation of projects to stakeholders, next steps and celebration session

Participant Profile High Performing Senior Professionals who are nominated by their senior

Duration Modular spanning across 3 months

management Prerequisites See participant Profile

40

40

New

Image

COURSES FOR DEVELOPING TEAMS

“ If everyone is moving forward together, then success takes care of itself” Henry Ford

The courses in this section provide opportunities for teams to learn together to help improve effectiveness .

41

41

Teams & Customer Focus

Course Overview

A course that can be specifically tailored to help teams develop their customer service effectiveness.

Course Objectives

Content A review of some key principles involved in Customer Service is complemented by a team exercise which focuses on effectively identifying customer needs and delivering them.

 Identify some key factors associated with the delivery of customer excellence

 Describe the important elements of customer focused teamwork

Duration One day

 Commit to three team themes/ priorities that will make the greatest customer impact Team Profile Any team that wants to consider how to improve the delivery of services to customers. Enrollment is organized through your Performance and Learning Partner.

Prerequisites None

42

42

Collaborative Working

Course Overview Encourage positive and productive team working in the workplace by recognizing the importance of clear and effective communication among team members. This course also looks at the importance of combining different strengths and skills, and exploring the elements that make a high performing team. Course Objectives Content

 Actively seek the ideas of others

The role of trust

 Consider collaboration vs consensus

 Challenge and constructive conflict

 Acknowledge the inputs and skills of others  Share knowledge and clearly define problems in a non-threatening way  Check understanding and reach con- sensus when decisions are not unanimous Team Profile The program can be customized to suit the specific team size and require- ments.

 Consensus, collaboration and group think  Reaching consensus and making decisions when there is disagreement  Group dynamics - the stages of team development

 Collaborative stakeholder mapping

Action planning

Duration Half day

Enrollment is organized through your Performance and Learning Partner.

Prerequisites None

43

43

Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50

Made with FlippingBook Annual report