Patient Experience Patients, carers and visitors often share kind words through letters and surveys, expressing gratitude for the care they receive. Enjoy this sample of recent compliments.
I feel I need to say just how amazing the care I received from the staff at this hospital was and how much I appreciate it. I'm transgender and have autism and growing up with these issues has given me complex PTSD, especially when dealing with large institutions. Literally every person I interacted with at Ryde hospital treated me with respect and attentive care. While sitting in recovery after my surgery I was overcome with emotion as I'm simply not used to feeling this cared for. I don't know what you're doing differently to other institutions, but whatever it is you're doing it right. I wish I could personally thank every single staff member that was a part of my treatment, but that seems unlikely. Instead I really hope that you're able to pass this on in some way. Thank you so much for all you've done for me. (DSU) The care is excellent. The nursing staff are gems. All doctors, nurses and staff were so kind , patient and understanding! Many, many thanks to all the doctors, nurses, physiotherapists , and all staff attended to me with so much care, understanding and patience! Thank you all staff at Emergency and at Ward 8 who took care of me! I was very well cared for from the moment I arrived until I was discharged. The Drs and the nurses were professional, knowledgeable, very caring, helpful, always smiling to cheer me up. They worked extremely hard to help make me more comfortable, I was never a burden to them, they cared for me with joy and a genuine caring spirit. My daughter also said the nurses work in harmony with an excellent spirit of teamwork. The nurses looking after my ward gathered together daily to discuss and look at our charts and progress so they are updated and can continue to help us improve. The meals were also nutritious. Thank you also for all those behind the scenes leading the whole team, they are also to be praised because their excellent leadership is reflected in how I, as a patient, was treated; with love and with my best interest at heart. Thank you! (Ward 8) I am writing to express my sincere gratitude for the outstanding care I received during my recent visit to your Emergency Department . From the moment I arrived, I was met with timely and efficient attention. The nursing staff were not only professional but also exuded a calm and reassuring presence that immediately put me at ease . Their compassionate approach and clear communication made a potentially stressful experience much more manageable. I received very professional yet caring manner from all the staffs from the medical experts/doctors , nurses and all the other auxiliary staffs who worked together to care for me while I was there. My speedy recovery is due to their expertise knowledge and dedication. I had a wonderful stay in a traumatic event. Please thank them all for me. (ICU/CCU) Everything, good customer service, nice and friendly and very helpful staff. It is my first time in this hospital but just want to say thanks for all of your efforts and you made my surgery and after it easier for me .. everyone was respectful and helpful and friendly (ICU)
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