FROM THE INDUSTRY
Understanding Emotional Intelligence The good news is that human skills can be developed and strengthened, unlike IQ. By investing in training and development programmes, individuals can enhance their EQ. Emotional Intelligence is the ability to understand and manage your own emotions and those of others. It’s about effectively managing stress, communicating clearly, empathising with colleagues and customers and navigating conflict constructively. For broadband professionals, EQ is crucial for leading teams, influencing stakeholders and making sound decisions in high-pressure environments. The industry has seen a significant shift towards valuing human skills, with companies actively recruiting and developing employees with high EQ. This is because EQ is a key predictor of success in the workplace. Learning Tailored for our SCTE Members Borderless Performance offers a flexible approach to EQ development, tailored to the busy schedules of our industry professionals.
n You will receive a link to an online assessment that takes approximately 20 minutes to complete. n The generated report will be shared with your coach, who will then schedule a 90-minute online session with you at a mutually convenient time. n During this confidential one-to-one conversation, you’ll delve into your assessment results and receive personalised feedback. This tailored approach empowers you to gain a deep understanding of your EQ strengths and areas for growth, ultimately enabling you to improve your emotional intelligence. Future-Proofing Your Career By embedding EQ into the professional development of our SCTE members, we are helping to future-proof careers within the broadband industry. This partnership empowers broadband professionals to not only excel in their technical roles but also become influential leaders who drive positive change within their organisations.
WHAT’S INVOLVED? Complimentary EQ Assessments
This partnership with Borderless Performance provides you, our SCTE members, with access to the world’s most advanced Emotional Intelligence (EQ) assessment from Roche Martin, enabling you to gain valuable insights into your own emotional intelligence. On receipt of the assessment, you’ll have the support of a professional leadership coach to interpret your results and support you in crafting a development plan. This tailored plan will equip you to effectively navigate challenges, cultivate robust relationships, increase collaboration and achieve peak performance. The Escalating Importance of Human Skills in the Broadband Industry With the increasing demands of the broadband industry, EQ is becoming a vital skill for professionals to thrive. Leadership requirements are shifting. Technical expertise, while still essential, is no longer solely sufficient to effectively lead teams and achieve organisational goals. Today’s leaders need to possess strong human and emotional skills, including communication, empathy and the ability to build relationships.
TO APPLY: Contact office@theSCTE.eu or call +44 1923 815500 Deadline 31 March 2025
www.borderlessperformance.com
This shift is driven by several factors:
n The broadband landscape is becoming increasingly complex, requiring leaders who can navigate ambiguity, foster collaboration and make sound decisions in challenging situations. n Innovation is crucial for success in the broadband industry and leaders who can cultivate creativity, inspire teams and promote a culture of learning are essential. n Delivering exceptional customer experiences is paramount and this requires leaders who can build rapport, understand customer needs and resolve issues effectively.
MARCH 2025 Volume 47 No.1
59
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