• Continuous Improvement: We will constantly set and achieve higher standards. • Anticipate Guest Needs: We will observe, listen, and respond to our guest’s expressed and unexpressed needs. • Warm Sincere Welcome and Farewell: Our guest will hear our greeting, see our smile, and leave our sanctuary (church) feeling appreciated. • Empowerment: We have the skills, tools, and authority to ensure that guest expectations are met and exceeded. • Problem Ownership: Every church leader who encounters a guest, concern owns the problem until it is resolved. • Communication: We will listen to understand, ask for information and ideas, clearly state our expectations, and provide timely feedback. Operating Principles
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