Vision: Our vision at Hertfordshire Students’ Union is that we help students love their lives at Herts. The Head of Community Operations is a key driver of bringing this vision to life through the management of The Forum, Marketing and Student Activities. Values: We are a truly values-led organisation. As such, we’re looking for someone who lives our HERTS values of being helpful, empowering, representative, transparent and student-focused. We encourage our team to have fun at work while never losing sight of our vision. Service Excellence: We go above and beyond for our students and each other – we’re committed to providing excellent service across the board and we support each other to prioritise this every day. Flexibility: We offer flexible working at HSU, and whilst there is capacity for working from home, this role is primarily based onsite in Hatfield. As part of our Senior Leadership Team, this role does not accrue lieu time.
Main duties and responsibilities: Senior Management
• Work with the Chief Executive Officer, HSU Trustees and staff as part of the SU’s senior leadership team, supporting strategic leadership and direction across the Students’ Union. • Provide advisory/operational support for the Elected Officers in relation to the SU’s operations. • Ensure that all Health & Safety policies, procedures, rules and regulations are adhered to and are regularly reviewed, updated and communicated. • Lead on the implementation of processes within the Forum, Student Activities and Marketing teams that deliver the Union’s strategic plans. • Overall responsibility for strategic planning and budgets relating to Forum, Student Activities and Marketing departments. • Lead the identification and development of evidence based new projects and ideas across the Union to drive improved quality, performance or impact. • Attend and contribute to the HSU Board of Trustees meetings as required. Finance/Resource Management • Support Managers in preparing and oversee budgets and financial plans for all departments that are the responsibility of the Head of Community Operations, and ensure services operate effectively within budget and to initiate and explore ways of improving efficiency and effectiveness. • Support the Chief Executive Officer and the rest of the Union’s SLT in overseeing the Union’s budget to maximise use of the Union’s resources across the board.
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