People Management • Lead the directorate to meet the constantly changing needs of students, with a focus on increasing membership engagement, impact and levels of satisfaction by setting challenging targets and managing outcomes in line with strategic/operational plans of the SU. • Invest in staff, and deliver our aims, by overseeing the induction, training and development of Union staff in the directorate. • Manage the Managers of the Forum, Student Activities and Marketing teams. Networking and Diplomacy • Advise and influence at senior levels within UH. • Responsible for building relationships, liaising and negotiating with HSU staff, University staff, and other relevant external parties on issues relating to the directorate and the wider union. • Exert diplomacy, tact, patience, negotiation and analytical skills when dealing with a broad range of students with complex issues. Supporting Student Representatives • Mentor, support, advise and guide Student Officers and representational structures within the Union, ensuring induction, training, support and development of individuals is tailored to specific needs on a day to day basis. • Ensure that Officers are supported to represent students in dealings with University Committees and staff as well as external contacts and bodies. • Ensure that the Memorandum and Articles of Association, byelaws and policies of The Union are adhered to by all staff in the Forum, Student Activities and Marketing teams. General • Develop and maintain contacts with colleagues within other Students’ Unions and relevant organisations, including site visits to other Students’ Unions. • To keep abreast of relevant national and local developments, changes in legislation, and good practice and attend conferences, training events and meetings as necessary. • To have a flexible approach to work and to undertake any other reasonable duties which may be required. • To aspire to the highest standards of customer care at all times and, in conjunction with other relevant Union staff, to identify and respond to customer needs. • To respect the democratic structure of the Students’ Union at all times. • To abide by Hertfordshire Students’ Union Memorandum and Articles of • Association, and Union Policies and Procedures at all times. • To work flexibly and efficiently and to promote a positive image of Hertfordshire • Students’ Union at all times. • To set high standards of integrity, punctuality, accuracy, politeness and professionalism by personal example. • To be aware of the department’s impact on the environment and to work within the environmental policies of the Union and the University (where applicable). This document outlines the general duties required for the time being for the post of the Head of Community Operations. This is neither a comprehensive or exhaustive list and the duties may be varied from time to time and may be changed and be added to or deducted from. Any changes will not alter the general character of the job and/or level of seniority or responsibility, unless following on from discussion and agreement.
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