Parcelhub partnerswith Brightpearl
Parcelhub, theWhistl-owned ecommerce deliverymanagement and tracking support specialist, has teamed up with Brightpearl – a retail operations platform– to help sellers integrate their daily back- office and despatch activities more effectively. The partnership will mean that Brightpearl’s 2,000+ retailers, distributors and wholesalers will now have seamless access to Parcelhub’s wide range of carriers, delivery options and innovative SMART Notification platform through a single portal. One of the great benefits of Parcelhub’s SMART Notification platform is that it proactively flags up potential delivery issues with the retailer and Parcelhub’s ecommerce support team, so any problems can be addressed before they escalate. “In a competitive market where the customer experience is of paramount importance, a proactive notification systemmeans that we can help retailers minimise delivery issues and improve overall customer satisfaction” said Stuart Pick, VP Global Alliances at Brightpearl.
It fits perfectly with our own platform that’s been developed to automate those laborious, repetitive administrative tasks that detract from core business activities. providing the most automated end-to-end solution from the buy button through to the final mile and post purchase experience. Not only does it help retailers save a lot of time, it also improves operational efficiency and ultimately customer satisfaction. “It fits perfectly with our own platform that’s been developed to automate those laborious, repetitive administrative tasks that detract from core business activities. By partnering with Parcelhub, we’re
“What’s more, the Parcelhub system is scalable supporting sellers sending anything from 50 to 10,000 parcels per day. This gave us the confidence that Parcelhub can deliver a reliable, robust solution even at peak trading periods when order volumes can surge.” James Hayes, Director of Business Development at Parcelhub added: “We were really impressed with Brightpearl’s overall approach to the market. Their objective is to automate as much routine activity as possible, freeing time that can be used tomake a positive difference to the customer experience. This is very much aligned with our goal tomake deliveries friction-free for both consumer andmerchant alike.” Formore information about Parcelhub’s range of ecommerce solutions visit www.parcelhub.co.uk or call 01159 503 018.
10 Whistl Magazine • Autumn 2019
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