Shaping a new agency Smelser appreciates the chance to play a role in shaping the direction of a new agency. “We have just completed the massive documentation process required by the licensing authorities.That causes you to think about what you do and how things connect; Mike has made it clear to us that it is truly about the whole person, and truly about saving lives.” “When people come in, we treat them with respect and dignity. And we get them in as quickly as possible; we don’t have any time to waste.” While addiction is one of the most serious public health problems facing society, Smelser says she is optimistic that increasing awareness will lead to more resources to help more people access treatment and recovery. “At the county and state level, we have committed leaders from both parties who have said ‘This is a life-threatening crisis, and we need to meet it.’” “When people walk in the door, we need to be there to help them.” “When people walk in the door, we need to be there to help them.” - Pam Smelser
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