New! Cancellation Policy and Cancellation Protection We heard your feedback! We decreased the number of days ahead of a reservation that will result in a cancellation fee and we decreased the cancellation fees themselves! Please check out the updated policy in the Member Handbook. What is Cancellation Protection? Cancellation Protection waives all cancellation costs (excluding reservation fees) that may occur within two (2) days of a reservation due to certain unforeseen circumstances. Documentation or reason for canceling will not be required to waive cancellation costs. This includes any prepaid fixed lodging costs paid at the time of reservation (excluding reservation fees). Members can purchase this protection for an additional $15 per reservation for campsites and $30 per reservation for fixed lodging. Cancellation Protection does not apply to no-show costs or free camping weeks. Any cancellations on the day of arrival are the equivalent of a no-show and will incur fees accordingly. Cancellation Protection is nonrefundable. Any reservation that is made prior to April 1 can retroactively add Cancellation Protection to the reservation as long as you’re not within the cancellation window of your reservation. Starting April 2, Cancellation Protection must be added at the time of reservation, whether by phone or online. Checking Out We’re hearing feedback on enforcing our check out time, especially on the weekend. If you want to check out after noon on the day your reservation ends, please visit the Store or call Member Services to see if anyone is checking in to that site. If no one is checking in on your site, you can stay later that day! We appreciate your understanding on this as we have an obligation to respect everyone’s vacation. Before you leave, please make sure to clean up all animal waste on the site and do not leave trash in the fire pit. Please take all trash to a dumpster. Uber/Lyft/DoorDash/Uber Eats, etc. These services have made it so convenient for our campers to just sit back, relax and enjoy vacation to the max! However, please be aware that these drivers cannot proceed past Security to your site. You must meet the driver at the Security entrance.
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