Contracts
Our contract will be in the form of a detailed proposal, including aims, activities, costs, timescales, and deliverables. The quality of our service and the value of our support provide the only true basis for continuity. We always try to meet our clients' contractual requirements, particularly in situations where an external funding provider requires more official parameters and controls.
Fees
Our fees are always competitive for what we provide, which is high-quality, tailored, specialized service. As such we do not generally offer arbitrary discounts; generally, a price reduction is only enabled by reducing the level or extent of services to be delivered. That said, we always try to propose solutions that accommodate our client's available budgets and timescales. Wherever possible we agree on our fees and basis of charges clearly in advance so that we and our clients can plan reliably for what lies ahead, and how it is to be achieved and financially justified.
Payment
We aim to be as flexible as possible in the way that our services are charged. Some clients prefer fixed project fees; others are happier with retainers, and we try to fit in with what will be best for the client. We do not attempt to charge interest on late payments, so we expect payments to be made when agreed.
Intellectual Property and Moral Rights
We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return, we respect the moral and intellectual copyright vested in our client's intellectual property.
Quality Assurance
We maintain the quality of what we do through constant ongoing review with our clients, of all aims, activities, outcomes, and the cost-effectiveness of every activity. We encourage regular review meetings and provide regular progress reports. This consultancy has been accredited under several quality assurance schemes. Further details are available on request.
Professional Conduct
We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgment and any recommendations that we give, therefore these issues are never influenced by anything other than the best and proper interests of our clients.
Equality and Discrimination
We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions, or recommendations by issues of gender, race, creed, color, age, or personal disability.
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